When you book our services, we provide you with an arrival window. If the current time falls within that window (e.g., 10:00 am to 12:00 pm), your team can arrive at any time in between. Rest assured, if there’s any issue, we’ll inform you promptly. Feel free to call or message us to check on your appointment status.

We strive to ensure you have the same team of professionals each time, but unforeseen scheduling conflicts may arise (e.g., car trouble, sick days, family emergencies). In such cases, we’ll send you another experienced team member or a reliable alternate team. We always communicate any changes to you beforehand.

Your satisfaction is our top priority, backed by our 100% Guarantee. If you encounter any problems with our service, please let us know, and we’ll be eager to fix it promptly.

For rescheduling or cancellation more than 48 hours before your appointment, log into your account, or contact us here. If you cancel after 5:00 pm the day before your appointment, half of the cleaning charge will be the cancellation fee that will apply. We appreciate your understanding.

At Close Maids, your happiness is our mission, and we’re dedicated to delivering exceptional service every time. If you have any questions or concerns, don’t hesitate to reach out. Thank you for choosing us as your trusted cleaning partner!

To book your first appointment, you have three options. You can use our convenient online booking form, or if you prefer, create an account and schedule your appointment at any time, or call us directly at 301-708-0575.

When you make a booking, an account is automatically generated for you. Alternatively, you can create an account directly by visiting our website.

To access your account, click on the login link at the top of the page, or use this link https://www.closemaids.com/signup-login/  to log in securely.

If you are experiencing issues with a discount code, please note that certain codes may be restricted to first-time customers, single-use, or specific to recurring bookings. If you have a gift card-related problem, don’t hesitate to contact us for assistance.

Absolutely! To change your password, log into your account and select “I forgot my password.” Follow the prompts to update your password. If you encounter any difficulties, feel free to reach out to our team.

Sure, you can easily change your address for upcoming appointments by logging into your account and editing the address information.

If you have any further questions or require assistance with managing your account, please don’t hesitate to contact us. We’re here to make your experience seamless and hassle-free. Thank you for choosing [Cleaning Company Name]!

To update your payment method, log into your account and add a new credit card. The newly added card will automatically become your default payment method.

We accept all major credit cards for a seamless and secure payment experience.

When creating a booking, simply enter your code, and the price will automatically reflect the discount. To check the balance of any active gift cards, log into your account.

If you encounter any billing or charge issues, please don’t hesitate to contact us for prompt assistance.

Certainly! Use the code Save15 to enjoy a $15 discount on your first booking!

For future appointments, you can apply a coupon by logging into your account and clicking your name in the top right-hand corner. Select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. Please note that coupons cannot be applied to past appointments that are already completed.

If you have any more questions or require further support with payments and billing, feel free to reach out to our team. We’re here to ensure a smooth and convenient payment experience for you. Thank you for choosing [Cleaning Company Name]!

With just 60 seconds of your time, booking a cleaning is a breeze! Our simple 3-step process makes it convenient for you:

Select the number of bedrooms and bathrooms in your home and provide the square footage for all homes.

Select a time and date that perfectly suits your schedule from our online calendar.

Customize your service with optional add-ons, and once you’re satisfied, we’ll send you an email confirmation.

Now, you can relax, knowing our outstanding professionals are on their way to handle all of the “dirty work.”

To schedule your appointment, simply click “Book Now,” and input a few details about your home. Enter your zipcode, and then choose a date from our online calendar.

Your appointment will be reserved once you’ve provided all the necessary home details, selected an appointment time, and provided payment information. It’s that simple!

Rest assured, we will not charge your card until after we’ve completed your cleaning. One day before the service, a pre-authorization hold will be placed on your card. This is not a charge, but some banks may display it as one. After your appointment, we’ll email you a receipt, including all the services provided.

We proudly serve the DC, Maryland, and Virginia area. Feel free to check our service area map. If you live outside this area and believe we should expand to your neighborhood, kindly send us an email.

Absolutely! You can provide instructions on how our maids can access your home while scheduling your booking, or you can send us an email with the necessary details.

For recurring services, we offer discounts on weekly, bi-weekly (every 2 weeks), tri-weekly (every 3 weeks), and monthly cleaning. We’ll automatically schedule cleanings on your chosen intervals and send friendly email and text message reminders before each appointment. If you need to reschedule or skip a cleaning, simply log into your account and make the necessary changes.

For one-time cleaning, you can book anytime, but if you choose recurring cleanings, you’ll enjoy our exclusive discounts and have the same cleaning professional every time.

This extra service ensures a spotless home before or after a move. We pay extra attention to baseboards, outlets, corners, and floors that may not have been cleaned in some time due to furniture and appliances covering them. The service also includes cleaning inside the fridge, oven, cabinets, and drawers.

We offer a list of services and transparent pricing for your convenience.

For most jobs, we’ll send a single cleaner or a team of 2, though we may send more than 2 cleaners depending on the job’s size.

Thank you for choosing Close Maids, where your satisfaction is our priority! If you have any more questions, feel free to reach out. We’re here to provide exceptional service and make your home shine!

Absolutely! Your safety is our paramount concern. To ensure your peace of mind, we subject every cleaning professional to a rigorous pre-screening process, including an in-depth interview, a multi-point quality assessment, and a skills test. Additionally, extensive background and reference checks are implemented. Rest assured, our cleaning professionals in MD are the finest and most reliable.

Your security is of utmost importance to us. To protect your billing information, we have implemented three layers of security. Firstly, our booking page is shielded by extended validation SSL. Secondly, our booking form is encrypted with 256-bit security. Thirdly, all credit card transactions are processed by Stripe, which follows its own PCI compliant, 256-bit encryption security protocol. Lastly, please be assured that we never store credit card numbers in our system. We only access a token that allows us to process the card. Your safety is our priority, and we take it very seriously!

Our standard cleaning encompasses bedrooms, bathrooms, kitchen, and common areas. We’ll tidy up, sweep, vacuum, mop floors, and make beds. Your cleaning professional will follow a comprehensive checklist during the final walkthrough.

During booking, you can opt for these extra services:

• Inside the fridge
• Inside the oven
• Inside cabinets (must be empty)
• Inside drawers (must be empty)
• Inside windows
• Walls
• Deep cleaning
• Green cleaning
• Basement cleaning
• Move in/move out cleaning
• Laundry services

For the safety of our cleaning professionals, certain tasks are not performed, including:

• Cleaning exterior windows
• Climbing ladders
• Lifting objects over 25 pounds
• Moving heavy objects (e.g., stoves, refrigerators, heavy couches, and chairs)
• Mold removal
• Deep stain removal
• Insect infestations
• Pest removal
• Hazardous material clean-up

Note: Cleaning inside drawers and cabinets is available as an add-on only when these areas are empty. If you want us to clean behind or underneath heavy objects, kindly move them before the appointment or arrange for their relocation during the cleaning. In case of black mold in your home, we recommend consulting a specialist before resuming cleaning in that area.

Certainly! When booking online, you can select the desired add-on services to customize your cleaning experience.

Not a problem! You can easily log in to your account and add specific instructions in the notes area. These notes can include parking instructions, driving directions to hard-to-find areas, gate or special access instructions, and any other essential details you wish to communicate to our cleaning professionals.

Yes, we typically bring our own family and pet-safe products and equipment at no extra charge. However, if you prefer us to use your specific products or equipment, such as your vacuum, we’ll be more than happy to accommodate your request. Simply include a note during booking or add instructions to your account afterward.

If you have custom floors or other surfaces that require special products for cleaning, we highly recommend using your preferred products on these surfaces to ensure the best care.

To ensure excellent cleaning service, we have a few requirements:

Access to your home: Our cleaning professionals must have access at the scheduled appointment time.

Running hot water and electricity: Your home must have these utilities for the cleaning service.

Working air conditioning (spring and summer): During warmer months, your home should have functioning air conditioning for our professionals’ comfort.

Limited black mold: While we generally avoid cleaning areas with black mold, your home should not have excessive traces of it. Failure to meet these conditions may result in service refusal, and a $50 cancellation fee will be charged. Please ensure these conditions are met before our professionals arrive.

For homes with pets, we offer specific add-on services. These include multiple vacuum passes for carpets, frequent cleaning of the vacuum filter, removal of pet hair and dander from various areas, and furniture cleaning. However, we do not clean urine, pet messes, or empty litter boxes.

Note: For severe pet stains on carpets or untreated urine that may cause lingering odors, we recommend consulting a specialist for proper cleanup.

While we understand your love for pets, we are aware that some pets may exhibit erratic or aggressive behavior. To ensure everyone’s safety, please make necessary pet accommodations on the day of your appointment. If our professionals sense any pet-related safety concerns, it may impact the cleaning process. In such cases, if we need to reschedule the cleaning, a fee equal to 20% of the canceled service cost will apply.

Regrettably, we are unable to retain your keys. However, we offer the option to install a lockbox at your property for a one-time fee of $20. This ensures secure access for future cleaning appointments.